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"Red Velvet 4th Concert: R to V in JAPAN" Guidance for the Pia Arena MM performance

In holding "Red Velvet 4th Concert: R to V in JAPAN", we would like to inform all of our visitors again.
Please be sure to read and understand the following before visiting.


★A request to everyone who came to the "Red Velvet 4th Concert: R to V in JAPAN"★

◆This performance will be held in accordance with the guidelines created based on the government's "Basic Policy for Countermeasures against New Coronavirus Infectious Diseases". Please be sure to observe the following.

・Please wear a mask while watching the performance.
・With the easing of restrictions on holding events, there are no particular restrictions on cheering during performances as long as you wear a mask. However, please enjoy the performance with consideration such as not to disturb the viewing of the audience around you.
・Please stand or sit in your seat during the performance. It is prohibited to leave your seat, run forward, lean forward, etc., and act in such a way that the distance between the customers on the front, back, left, and right becomes closer.
・Please remain seated until the staff instructs you to leave after the performance to avoid congestion at the exit.
・Please check the announcements in the venue again on the day of each performance.

*No cancellations, changes, or refunds can be made after purchasing tickets for any reason whatsoever. Please note.




■ Flow of admission ■
①Please be sure to complete AnyPASS registration and ticket issuing in advance, and come to the entrance with the QR code displayed on your smartphone screen.
② We will check the digital ticket at the entrance. Please present the QR code to the staff yourself.


■Requests to visitors■
If you have had close contact with someone who has tested positive for the new coronavirus infection, or if you have visited or resided in a country or region where the government has imposed immigration restrictions or an observation period after entering the country within the past 5 days. Please refrain from visiting if you have a close contact with someone.
●People with a fever of 37.5°C or higher, cough, dyspnea, general malaise, sore throat, nasal discharge/congestion, taste/smell disorder, eye pain, conjunctival hyperemia, headache, joint/muscle pain, diarrhea, nausea.・Please refrain from visiting if you have symptoms such as vomiting. In addition, alcohol intake may raise body temperature. Please refrain from drinking alcohol before your visit. In any case, please understand that if you have a fever of 37.5℃ or higher, you will be refused entry.
●Please wear a mask when visiting. Please be sure to prepare your own mask.
●When entering the venue, please cooperate in disinfecting your hands with the provided disinfectant. .
●Please cooperate with cough etiquette in the audience and lobby.
●Please note that our staff will call out to customers who appear to be unwell. In addition, please understand that we may refuse entry to the venue depending on the situation.



■For people with physical disabilities■
If you would like to use the wheelchair-only space, please contact the following contact information after issuing the electronic ticket (AnyPASS).
For those who have contacted us in advance, we will inform you after confirming at the venue on the day. Please note that advance declaration is for preparation to secure space and is not a reservation.
Wheelchair spaces at the venue are limited and may not be available upon request. Please note.

●We will guide you to the designated area at the venue.
Please understand in advance that we cannot meet customer requests.
●Please note that you may be asked to sit in your own seat after checking at the venue on the day of the event.
●Please note that we will limit the number of attendants to 1 person, basically only for those who are inconvenient if they are not accompanied by an attendant on a daily basis.
However, the attendant must already have a ticket.
In addition, due to space limitations, you may be asked to view the performance side-by-side with wheelchair users.
●We do not have wheelchairs for rent, so please bring your own.
●If you have a physical disability certificate (type 1) or rehabilitation certificate (type 1), please bring it with you on the day so that we can guide you smoothly as before.

◆Contact information
@-Information: https://supportform.jp/a-information (business hours weekdays 10: 00-17: 00)


■ Efforts for this performance ■
All tickets for this performance will be handled as electronic tickets (AnyPASS). When entering, please operate your smartphone by yourself under the instructions of the staff.
●We encourage all people involved in the performance to wear masks, wash their hands frequently, and disinfect their fingers.
●We will thoroughly disinfect the handrails, doorknobs, and other places that can be touched in the venue.
●We will thoroughly ventilate the venue.
●We will ensure a sufficient distance between the stage and the audience.
●In places where lining up is required, markers will be installed so that visitors line up at a distance.
●In places where face-to-face contact with visitors is required, we will install acrylic plates and transparent vinyl curtains to prevent droplet infection.
● Disinfectants will be installed in various places in the venue.
●Infection prevention information boards will be installed and patrol staff will call for infection prevention.
●Bringing in alcoholic beverages, drinking in the venue, and being under the influence of alcohol are prohibited.
●For sales of concert goods and CDs/DVDs/Blu-rays, we recommend that you purchase them online from various official sites to prevent infection.
On the day of the performance, sales inside and outside the venue will be conducted after taking measures to prevent droplet infection by setting up transparent vinyl curtains and lining up sales to prevent crowding.
Please note that there will be no Fan Club Booth for this performance. note that.
●Pregnant women, those who are expected to become pregnant, those with chronic or underlying illnesses, those who find it difficult to act alone, etc. Prioritize the safety of your own body and the people involved. Please consider visiting based on the judgment of.
●We do not accept gifts, congratulatory flowers, stand flowers, letters, etc. for performers. Please note that we will not be able to deliver it directly to members or staff if it arrives at the venue.
●Customers' own support projects outside and inside the venue may interfere with the operation of the performance, so it is prohibited.


■ Measures against infectious diseases for staff and performers ■
●If an employee is found to be unwell, such as having a fever, he/she will not be allowed to work.
●In order to prevent droplet infection, we recommend that you wear a mask before carrying out your duties.
●We will frequently disinfect our hands when entering the venue.
●Performers will also be checked for temperature and health conditions.
●In addition, in the event of any incidents, we will immediately cooperate with health administration agencies such as public health centers and nearby medical institutions, and promptly take measures to ensure the health and safety of artists and staff.



We will do our best to ensure that everyone can visit us with peace of mind, so we appreciate your understanding and cooperation.

Red Velvet staff