News
[Important] "Red Velvet Arena Tour in JAPAN – La Rouge"
YOKOHAMA ARENA performances and ticket refunds on 3/7 (Sat) and 8 (Sun)
Thank you for always supporting Red Velvet.
While confirming the daily changing situation of the new coronavirus, we have been discussing the implementation of the transfer performance, but we will give top priority to the health and safety of our customers, artists, and all related parties. As a result of
" Red Velvet Arena Tour in JAPAN – La Rouge" March 7th (Sat) and 8th (Sun), 2020 We have decided to cancel the transfer performance of the YOKOHAMA ARENA performance. ..
We sincerely apologize to the customers who have been looking forward to the performance, and thank you for your understanding.
Due to the cancellation of this performance, we will refund the tickets you purchased.
Ticket refund methods differ for each ticket agency, so please check for each ticket agency you purchased below. Please be sure to complete the procedure within the refund acceptance period.
=================================
▼ Information on ticket refund method
■ ReVeluv-Baby(by drawing lots ・ First come, first served) First-come-first-served basis / ReVeluv-Baby Customers who purchased on a special first-come-first-served basis
Please follow the procedure below to complete the refund procedure yourself.
* Please read carefully to the end, including notes, so that the refund procedure can be completed smoothly.
* You do not need an "electronic ticket" for refund procedures.
* All tickets for those who have completed the distribution procedure will be returned to the purchaser.
STEP1.Register a bank account to receive refunds.
[Account registration period: November 27, 2020 (Friday) 13:00 to December 8, 2020 (Tuesday) 23:59]
Please be sure to perform "Account Registration" from the application status confirmation page within the registration period.
[Precautions]
* Please register a receiving account for each ticket application for refund.
* "Receiving account registration" will be displayed when the account registration starts.
Please note that it will be hidden outside the registration period and you will not be able to complete the procedure.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your passbook before entering.
* A notification email will be sent when the account registration starts, so please check it as well.
↓
STEP2.We will send the money to the registered bank account.
[Start of remittance: December 25, 2020 (Friday) ~]
From the remittance start date, remittance to the account registered in STEP 1 will start.
Please check the refund by yourself in the bookkeeping etc.
[Precautions]
* Depending on the financial institution, it may take some time before the money is sent.
* If there is an error in the registered account, no refund will be given.
In that case, you will need to register your account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.
For details, please check the email sent from the "Ticket Office" when you start registering your account.
＜ Inquiries: Ticket Secretariat Refund windowhttps://info2.y-tickets.jp/inquiry_refund/input＞
■ Yahoo!Customers who purchased with a ticket
Please follow the procedure below to complete the refund procedure yourself.
* Please read carefully to the end, including notes, so that the refund procedure can be completed smoothly.
* You do not need an "electronic ticket" for refund procedures.
* All tickets for those who have completed the distribution procedure will be returned to the purchaser.
STEP1.Register a bank account to receive refunds.
[Account registration period: November 27, 2020 (Friday) 13:00 to December 8, 2020 (Tuesday) 23:59]
Please be sure to perform "Account Registration" from "Application Details" on My Page within the registration period.
[Precautions]
* Please register a receiving account for each ticket application for refund.
* "Receiving account registration" will be displayed when the account registration starts.
Please note that it will be hidden outside the registration period and you will not be able to complete the procedure.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your passbook before entering.
* A notification email will be sent when the account registration starts, so please check it as well.
↓
STEP2.We will send the money to the registered bank account.
[Start of remittance: December 25, 2020 (Friday) ~]
From the remittance start date, remittance to the account registered in STEP 1 will start.
Please check the refund by yourself in the bookkeeping etc.
[Precautions]
* Depending on the financial institution, it may take some time before the money is sent.
* If there is an error in the registered account, no refund will be given.
In that case, you will need to register your account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.
For details, please check the email sent from the "Ticket Information Center" when you start registering your account.
＜ Inquiries: Ticket Information Centerhttps://info.y-tickets.jp/info/faq/＞
■ Customers who purchased with a LINE ticket
[Refund period: November 27, 2020 (Friday) 10:00 to December 17, 2020 (Thursday) 23:59]
* The refund method will be announced on the LINE talk with the "LINE Ticket info" account.
* Refunds are available to customers who own tickets.
What is a "LINE ticket info" account? It is an account that customers who have LINE tickets always follow.
Inquiries: LINE Tickethttps://line.me/R/ti/p/%40lineticket_jp
* The official LINE account is the inquiry form. Please contact us from "Question by Talk" at the bottom of your account.
■ Customers who purchased through the CN Play Guide
[Refund period: November 27, 2020 (Friday) 10:00 to December 17, 2020 (Thursday) 23:59]
The refund method depends on the ticket receiving method and payment method.
* The CN Play Guide will contact you by email, so please check and complete the procedure.
If you do not receive the email or have any questions, please contact us from the following.
Contact: CN Play Guidehttps://www.cnplayguide.com/toiawase/
■ Customers who purchased at Ticket PIA
[Refund period: November 27, 2020 (Friday) 10:00 to December 17, 2020 (Thursday) 23:59]
The refund method depends on the ticket receiving method and payment method.
Please check which refund method will be used from the URL below.
⇒http://t.pia.jp/guide/refund.jsp
Contact Us:http://t.pia.jp/help/
■Customers who purchased at eplus
[Refund period: November 27, 2020 (Friday) 10:00 to December 17, 2020 (Thursday) 23:59]
The refund method depends on the ticket receiving method and payment method.
Please check the refund method confirmation chart below for details on refund methods.
Refund method confirmation chart:http://eplus.jp/refund1/
eplus Q & A page:http://eplus.jp/qa/
■ Customers who purchased at LAWSON TICKET
[Refund period: November 27, 2020 (Friday) 10:00 to December 17, 2020 (Thursday) 23:59]
Please refer to the following URL page for details.
Refunds will be accepted at the LAWSON and Ministop stores where you purchased the product.
Please bring your own ticket.
https://l-tike.com/oc/lt/haraimodoshi/
* Please note that we cannot refund if the ticket stub is torn off.
* Customers who purchase by delivery will receive a refund at the nearest LAWSON / Ministop store.
* If you have not issued a ticket, please issue a ticket once and then perform the refund procedure again.
Contact Us:https://l-tike.com/contact/
* We accept inquiries by e-mail, but it is very crowded with inquiries, and it may take several days to two weeks to reply. Thank you kindly look forward for your understanding.
While confirming the daily changing situation of the new coronavirus, we have been discussing the implementation of the transfer performance, but we will give top priority to the health and safety of our customers, artists, and all related parties. As a result of
" Red Velvet Arena Tour in JAPAN – La Rouge" March 7th (Sat) and 8th (Sun), 2020 We have decided to cancel the transfer performance of the YOKOHAMA ARENA performance. ..
We sincerely apologize to the customers who have been looking forward to the performance, and thank you for your understanding.
Due to the cancellation of this performance, we will refund the tickets you purchased.
Ticket refund methods differ for each ticket agency, so please check for each ticket agency you purchased below. Please be sure to complete the procedure within the refund acceptance period.
=================================
▼ Information on ticket refund method
■ ReVeluv-Baby(by drawing lots ・ First come, first served) First-come-first-served basis / ReVeluv-Baby Customers who purchased on a special first-come-first-served basis
Please follow the procedure below to complete the refund procedure yourself.
* Please read carefully to the end, including notes, so that the refund procedure can be completed smoothly.
* You do not need an "electronic ticket" for refund procedures.
* All tickets for those who have completed the distribution procedure will be returned to the purchaser.
STEP1.Register a bank account to receive refunds.
[Account registration period: November 27, 2020 (Friday) 13:00 to December 8, 2020 (Tuesday) 23:59]
Please be sure to perform "Account Registration" from the application status confirmation page within the registration period.
[Precautions]
* Please register a receiving account for each ticket application for refund.
* "Receiving account registration" will be displayed when the account registration starts.
Please note that it will be hidden outside the registration period and you will not be able to complete the procedure.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your passbook before entering.
* A notification email will be sent when the account registration starts, so please check it as well.
↓
STEP2.We will send the money to the registered bank account.
[Start of remittance: December 25, 2020 (Friday) ~]
From the remittance start date, remittance to the account registered in STEP 1 will start.
Please check the refund by yourself in the bookkeeping etc.
[Precautions]
* Depending on the financial institution, it may take some time before the money is sent.
* If there is an error in the registered account, no refund will be given.
In that case, you will need to register your account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.
For details, please check the email sent from the "Ticket Office" when you start registering your account.
＜ Inquiries: Ticket Secretariat Refund windowhttps://info2.y-tickets.jp/inquiry_refund/input＞
■ Yahoo!Customers who purchased with a ticket
Please follow the procedure below to complete the refund procedure yourself.
* Please read carefully to the end, including notes, so that the refund procedure can be completed smoothly.
* You do not need an "electronic ticket" for refund procedures.
* All tickets for those who have completed the distribution procedure will be returned to the purchaser.
STEP1.Register a bank account to receive refunds.
[Account registration period: November 27, 2020 (Friday) 13:00 to December 8, 2020 (Tuesday) 23:59]
Please be sure to perform "Account Registration" from "Application Details" on My Page within the registration period.
[Precautions]
* Please register a receiving account for each ticket application for refund.
* "Receiving account registration" will be displayed when the account registration starts.
Please note that it will be hidden outside the registration period and you will not be able to complete the procedure.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your passbook before entering.
* A notification email will be sent when the account registration starts, so please check it as well.
↓
STEP2.We will send the money to the registered bank account.
[Start of remittance: December 25, 2020 (Friday) ~]
From the remittance start date, remittance to the account registered in STEP 1 will start.
Please check the refund by yourself in the bookkeeping etc.
[Precautions]
* Depending on the financial institution, it may take some time before the money is sent.
* If there is an error in the registered account, no refund will be given.
In that case, you will need to register your account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.
For details, please check the email sent from the "Ticket Information Center" when you start registering your account.
＜ Inquiries: Ticket Information Centerhttps://info.y-tickets.jp/info/faq/＞
■ Customers who purchased with a LINE ticket
[Refund period: November 27, 2020 (Friday) 10:00 to December 17, 2020 (Thursday) 23:59]
* The refund method will be announced on the LINE talk with the "LINE Ticket info" account.
* Refunds are available to customers who own tickets.
What is a "LINE ticket info" account? It is an account that customers who have LINE tickets always follow.
Inquiries: LINE Tickethttps://line.me/R/ti/p/%40lineticket_jp
* The official LINE account is the inquiry form. Please contact us from "Question by Talk" at the bottom of your account.
■ Customers who purchased through the CN Play Guide
[Refund period: November 27, 2020 (Friday) 10:00 to December 17, 2020 (Thursday) 23:59]
The refund method depends on the ticket receiving method and payment method.
* The CN Play Guide will contact you by email, so please check and complete the procedure.
If you do not receive the email or have any questions, please contact us from the following.
Contact: CN Play Guidehttps://www.cnplayguide.com/toiawase/
■ Customers who purchased at Ticket PIA
[Refund period: November 27, 2020 (Friday) 10:00 to December 17, 2020 (Thursday) 23:59]
The refund method depends on the ticket receiving method and payment method.
Please check which refund method will be used from the URL below.
⇒http://t.pia.jp/guide/refund.jsp
Contact Us:http://t.pia.jp/help/
■Customers who purchased at eplus
[Refund period: November 27, 2020 (Friday) 10:00 to December 17, 2020 (Thursday) 23:59]
The refund method depends on the ticket receiving method and payment method.
Please check the refund method confirmation chart below for details on refund methods.
Refund method confirmation chart:http://eplus.jp/refund1/
eplus Q & A page:http://eplus.jp/qa/
■ Customers who purchased at LAWSON TICKET
[Refund period: November 27, 2020 (Friday) 10:00 to December 17, 2020 (Thursday) 23:59]
Please refer to the following URL page for details.
Refunds will be accepted at the LAWSON and Ministop stores where you purchased the product.
Please bring your own ticket.
https://l-tike.com/oc/lt/haraimodoshi/
* Please note that we cannot refund if the ticket stub is torn off.
* Customers who purchase by delivery will receive a refund at the nearest LAWSON / Ministop store.
* If you have not issued a ticket, please issue a ticket once and then perform the refund procedure again.
Contact Us:https://l-tike.com/contact/
* We accept inquiries by e-mail, but it is very crowded with inquiries, and it may take several days to two weeks to reply. Thank you kindly look forward for your understanding.
