News
[Important] "Red Velvet Arena Tour in JAPAN – La Rouge"
Guidance about refund of YOKOHAMA ARENA performance tickets on Saturday, March 7th and Sunday, August 8th
Thank you for always supporting Red Velvet.
" Red Velvet Arena Tour in JAPAN – La Rouge" March 7th (Sat) and 8th (Sun) 2020 YOKOHAMA ARENA Due to the postponement of performance, we are still adjusting the possibility of holding a transfer performance. .
It will take a little longer to announce the transfer performance schedule, so
If you would like to refund your ticket at this time, we will refund it first.
If you wish to receive the refund this time, please note that if you decide on a transfer performance, you will lose the ticket right for that performance.
Please confirm the refund method below and complete the procedure.
The schedule may not be adjusted, so it may be a different venue or may be canceled. Please note.
As soon as the transfer performance schedule is ready, we will inform you on the official site such as Red Velvet.
The refund period will be set again after the transfer performance is decided.
For those who can wait, we apologize for the inconvenience, but we ask that you wait for a while until the transfer performance is announced, and make judgment at that time.
We pray for the quick recovery of infected people and their safety.
===================================
▼ Ticket refund method information
The ticket refund method and refund acceptance period differ depending on the play guide, so please check the play guide purchased below.
We do not accept requests outside the refund period, so be sure to complete the procedure within the refund period.
■ ReVeluv-Baby (by drawing lots, first-come-first-served) precedent / ReVeluv-Baby Customers who purchased by special first-come-first-served sales
Within each period, please follow the procedure below to make a refund yourself.
* Please read the notes carefully to the end so that you can complete the refund process smoothly.
* If you do not wish to receive a refund, you do not need to do anything.
* An "electronic ticket" is not required for the refund procedure.
* The display of the QR code and seat number of the electronic ticket is
We will inform you by e-mail once the transfer performance details are decided.
* In addition, all tickets of those who have completed the distribution procedure will be returned to the purchaser.
STEP1. Please perform [Application for Refund Request].
[Refund request period: June 11, 2020 (Thursday) 15:00 to June 18, 2020 (Thursday) 23:59]
Please make a "refund application" from the application status confirmation page within the application period for refund request.
* The "Refund Request" form will be displayed from [June 11 (Thursday) 15:00].
[Notes]
* If you request a refund, your ticket will become invalid.
* The refund application cannot be canceled after the application.
* Refund will be refunded for each [order number]. Please note that we cannot accept refunds with a limited number of cards, such as 1 out of 2.
* Refund procedures will not be possible after 6/18 (Thurs.), so be sure to apply within the period if you wish.
* Refunds will only be made to the person who purchased the item.
↓
STEP2. Register the bank account to receive the refund.
[Account registration period: Monday, June 22, 2020, 15:00 to Monday, July 6, 23:59]
[For those who have applied for a refund] Please be sure to perform "Account Registration" from the application status confirmation page within the registration period in order to receive a refund.
We will send an account registration start email to the applicants on June 22 (Monday).
[Notes]
* No refund will be given if account registration is not completed within the period.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your bankbook before entering.
↓
STEP3. We will send money to the bank account you registered.
[Start of remittance: Tuesday, July 21st]
From July 21, 2020 (Tuesday), remittance to the account registered in STEP 2 will begin sequentially.
Please check the booklet for refunds.
[Notes]
* Depending on the financial institution, it may take some time before the money is transferred.
* If the registered account is incorrect, no refund will be given.
In that case, you will need to register the account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.
For details, please check the email sent from the "Ticket Office" around June 10.
＜ Inquiries: Ticket Office Refund Counter https://info2.y-tickets.jp/inquiry_refund/input ＞
Customers who purchased at Yahoo! Ticket
Within each period, please follow the procedure below to make a refund yourself.
* Please read the notes carefully to the end so that you can complete the refund process smoothly.
* If you do not wish to receive a refund, you do not need to perform the procedure.
* An "electronic ticket" is not required for the refund procedure.
* The display of the QR code and seat number of the electronic ticket is
We will inform you by e-mail once the transfer performance details are decided.
* In addition, all tickets of those who have completed the distribution procedure will be returned to the purchaser.
STEP1. Please perform [Application for Refund Request].
[Refund request period: June 11, 2020 (Thursday) 15:00 to June 18, 2020 (Thursday) 23:59]
Please make a "Refund Request" from My Page within the refund request period.
* The "Refund Request" form will be displayed from [June 11 (Thursday) 15:00].
[Notes]
* If you request a refund, your ticket will become invalid.
* The refund application cannot be canceled after the application.
* Refund will be refunded for each [order number]. Please note that we cannot accept refunds with a limited number of cards, such as 1 out of 2.
* Refund procedures will not be possible after 6/18 (Thurs.), so be sure to apply within the period if you wish.
* Refunds will only be made to the person who purchased the item.
↓
STEP2. Register the bank account to receive the refund.
[Account registration period: Monday, June 22, 2020, 15:00 to Monday, July 6, 23:59]
[For those who applied for refund] To receive the refund, please be sure to perform "Account Registration" from My Page within the registration period.
We will send an account registration start email to the applicants on June 22 (Monday).
[Notes]
* No refund will be given if account registration is not completed within the period.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your bankbook before entering.
↓
STEP3. We will send money to the bank account you registered.
[Start of remittance: Tuesday, July 21st]
From July 21, 2020 (Tuesday), remittance to the account registered in STEP 2 will begin sequentially.
Please check the booklet for refunds.
[Notes]
* Depending on the financial institution, it may take some time before the money is transferred.
* If the registered account is incorrect, no refund will be given.
In that case, you will need to register the account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.
For details, please check the email sent from "Yahoo! Ticket" around June 10th.
＜ Inquiries: Yahoo! Ticket Information Center https://info.y-tickets.jp/info/faq/ ＞
Customers who purchased with LINE tickets
[Refund acceptance period: June 11, 2020 (Thursday) 15:00 to June 18, 2020 (Thursday) 23:59]
* Refund method will be announced on the LINE talk using the account of "LINE ticket info".
* Refunds are available only to the customer who owns the ticket.
What is a "LINE ticket info" account? It is an account that customers who own LINE tickets are always following.
＜ Contact: LINE ticket https://line.me/R/ti/p/%40lineticket_jp ＞
* The official LINE account is an inquiry form. Please contact us from "Questions by Talk" at the bottom of the account.
Customers who purchased through the CN Play Guide
[Refund acceptance period: June 11, 2020 (Thursday) 10: 00-July 6 (Monday) 22:00]
For details on the refund method, please check from the address below.
http://www.cnplayguide.com/refund/
* Customers who have purchased a ticket and have not issued a ticket will contact you by email from us.
Please confirm and complete the procedure.
Contact: CN Play Guide https://www.cnplayguide.com/toiawase/
Customers who purchased at Ticket PIA
[Refund acceptance period: June 11, 2020 (Thursday) 10: 00-July 6 (Monday) 23:59]
The refund method depends on the ticket receiving method and payment method.
Please check which refund method is available from the URL below.
⇒ http://t.pia.jp/guide/refund.jsp
Contact Us: http://t.pia.jp/help/
Customers who purchased at eplus
[Refund acceptance period: June 11, 2020 (Thursday) 10: 00-July 6 (Monday) 23:59]
The refund method depends on the ticket receiving method and payment method.
Please check which refund method is available from the URL below.
⇒ https://eplus.jp/refund2/
Contact Us: http://eplus.jp/refund2-toiawase/
Customers who purchased at LAWSON TICKET
[Refund acceptance period: June 11, 2020 (Thursday) 10: 00-July 6 (Monday) 23:59]
For details, refer to the URL page below.
Refunds will be accepted at the LAWSON / Ministop store where you purchased the product.
Please bring your own ticket.
https://l-tike.com/oc/lt/haraimodoshi/
(Note 1) Please note that we will not be able to refund refunds for tickets with stubs cut off.
* Customers who purchase by delivery will receive a refund at the LAWSON / Ministop store near you.
* If you have not issued a ticket, please issue the ticket once and then perform the refund procedure again.
[Contact] LAWSON TICKET https://faq.l-tike.com/contact/0026/0136/
* Although we accept inquiries by e-mail, it is very crowded with inquiries and it may take a few days to 2 weeks to reply. Thank you kindly look forward for your understanding.
" Red Velvet Arena Tour in JAPAN – La Rouge" March 7th (Sat) and 8th (Sun) 2020 YOKOHAMA ARENA Due to the postponement of performance, we are still adjusting the possibility of holding a transfer performance. .
It will take a little longer to announce the transfer performance schedule, so
If you would like to refund your ticket at this time, we will refund it first.
If you wish to receive the refund this time, please note that if you decide on a transfer performance, you will lose the ticket right for that performance.
Please confirm the refund method below and complete the procedure.
The schedule may not be adjusted, so it may be a different venue or may be canceled. Please note.
As soon as the transfer performance schedule is ready, we will inform you on the official site such as Red Velvet.
The refund period will be set again after the transfer performance is decided.
For those who can wait, we apologize for the inconvenience, but we ask that you wait for a while until the transfer performance is announced, and make judgment at that time.
We pray for the quick recovery of infected people and their safety.
===================================
▼ Ticket refund method information
The ticket refund method and refund acceptance period differ depending on the play guide, so please check the play guide purchased below.
We do not accept requests outside the refund period, so be sure to complete the procedure within the refund period.
■ ReVeluv-Baby (by drawing lots, first-come-first-served) precedent / ReVeluv-Baby Customers who purchased by special first-come-first-served sales
Within each period, please follow the procedure below to make a refund yourself.
* Please read the notes carefully to the end so that you can complete the refund process smoothly.
* If you do not wish to receive a refund, you do not need to do anything.
* An "electronic ticket" is not required for the refund procedure.
* The display of the QR code and seat number of the electronic ticket is
We will inform you by e-mail once the transfer performance details are decided.
* In addition, all tickets of those who have completed the distribution procedure will be returned to the purchaser.
STEP1. Please perform [Application for Refund Request].
[Refund request period: June 11, 2020 (Thursday) 15:00 to June 18, 2020 (Thursday) 23:59]
Please make a "refund application" from the application status confirmation page within the application period for refund request.
* The "Refund Request" form will be displayed from [June 11 (Thursday) 15:00].
[Notes]
* If you request a refund, your ticket will become invalid.
* The refund application cannot be canceled after the application.
* Refund will be refunded for each [order number]. Please note that we cannot accept refunds with a limited number of cards, such as 1 out of 2.
* Refund procedures will not be possible after 6/18 (Thurs.), so be sure to apply within the period if you wish.
* Refunds will only be made to the person who purchased the item.
↓
STEP2. Register the bank account to receive the refund.
[Account registration period: Monday, June 22, 2020, 15:00 to Monday, July 6, 23:59]
[For those who have applied for a refund] Please be sure to perform "Account Registration" from the application status confirmation page within the registration period in order to receive a refund.
We will send an account registration start email to the applicants on June 22 (Monday).
[Notes]
* No refund will be given if account registration is not completed within the period.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your bankbook before entering.
↓
STEP3. We will send money to the bank account you registered.
[Start of remittance: Tuesday, July 21st]
From July 21, 2020 (Tuesday), remittance to the account registered in STEP 2 will begin sequentially.
Please check the booklet for refunds.
[Notes]
* Depending on the financial institution, it may take some time before the money is transferred.
* If the registered account is incorrect, no refund will be given.
In that case, you will need to register the account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.
For details, please check the email sent from the "Ticket Office" around June 10.
＜ Inquiries: Ticket Office Refund Counter https://info2.y-tickets.jp/inquiry_refund/input ＞
Customers who purchased at Yahoo! Ticket
Within each period, please follow the procedure below to make a refund yourself.
* Please read the notes carefully to the end so that you can complete the refund process smoothly.
* If you do not wish to receive a refund, you do not need to perform the procedure.
* An "electronic ticket" is not required for the refund procedure.
* The display of the QR code and seat number of the electronic ticket is
We will inform you by e-mail once the transfer performance details are decided.
* In addition, all tickets of those who have completed the distribution procedure will be returned to the purchaser.
STEP1. Please perform [Application for Refund Request].
[Refund request period: June 11, 2020 (Thursday) 15:00 to June 18, 2020 (Thursday) 23:59]
Please make a "Refund Request" from My Page within the refund request period.
* The "Refund Request" form will be displayed from [June 11 (Thursday) 15:00].
[Notes]
* If you request a refund, your ticket will become invalid.
* The refund application cannot be canceled after the application.
* Refund will be refunded for each [order number]. Please note that we cannot accept refunds with a limited number of cards, such as 1 out of 2.
* Refund procedures will not be possible after 6/18 (Thurs.), so be sure to apply within the period if you wish.
* Refunds will only be made to the person who purchased the item.
↓
STEP2. Register the bank account to receive the refund.
[Account registration period: Monday, June 22, 2020, 15:00 to Monday, July 6, 23:59]
[For those who applied for refund] To receive the refund, please be sure to perform "Account Registration" from My Page within the registration period.
We will send an account registration start email to the applicants on June 22 (Monday).
[Notes]
* No refund will be given if account registration is not completed within the period.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your bankbook before entering.
↓
STEP3. We will send money to the bank account you registered.
[Start of remittance: Tuesday, July 21st]
From July 21, 2020 (Tuesday), remittance to the account registered in STEP 2 will begin sequentially.
Please check the booklet for refunds.
[Notes]
* Depending on the financial institution, it may take some time before the money is transferred.
* If the registered account is incorrect, no refund will be given.
In that case, you will need to register the account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.
For details, please check the email sent from "Yahoo! Ticket" around June 10th.
＜ Inquiries: Yahoo! Ticket Information Center https://info.y-tickets.jp/info/faq/ ＞
Customers who purchased with LINE tickets
[Refund acceptance period: June 11, 2020 (Thursday) 15:00 to June 18, 2020 (Thursday) 23:59]
* Refund method will be announced on the LINE talk using the account of "LINE ticket info".
* Refunds are available only to the customer who owns the ticket.
What is a "LINE ticket info" account? It is an account that customers who own LINE tickets are always following.
＜ Contact: LINE ticket https://line.me/R/ti/p/%40lineticket_jp ＞
* The official LINE account is an inquiry form. Please contact us from "Questions by Talk" at the bottom of the account.
Customers who purchased through the CN Play Guide
[Refund acceptance period: June 11, 2020 (Thursday) 10: 00-July 6 (Monday) 22:00]
For details on the refund method, please check from the address below.
http://www.cnplayguide.com/refund/
* Customers who have purchased a ticket and have not issued a ticket will contact you by email from us.
Please confirm and complete the procedure.
Contact: CN Play Guide https://www.cnplayguide.com/toiawase/
Customers who purchased at Ticket PIA
[Refund acceptance period: June 11, 2020 (Thursday) 10: 00-July 6 (Monday) 23:59]
The refund method depends on the ticket receiving method and payment method.
Please check which refund method is available from the URL below.
⇒ http://t.pia.jp/guide/refund.jsp
Contact Us: http://t.pia.jp/help/
Customers who purchased at eplus
[Refund acceptance period: June 11, 2020 (Thursday) 10: 00-July 6 (Monday) 23:59]
The refund method depends on the ticket receiving method and payment method.
Please check which refund method is available from the URL below.
⇒ https://eplus.jp/refund2/
Contact Us: http://eplus.jp/refund2-toiawase/
Customers who purchased at LAWSON TICKET
[Refund acceptance period: June 11, 2020 (Thursday) 10: 00-July 6 (Monday) 23:59]
For details, refer to the URL page below.
Refunds will be accepted at the LAWSON / Ministop store where you purchased the product.
Please bring your own ticket.
https://l-tike.com/oc/lt/haraimodoshi/
(Note 1) Please note that we will not be able to refund refunds for tickets with stubs cut off.
* Customers who purchase by delivery will receive a refund at the LAWSON / Ministop store near you.
* If you have not issued a ticket, please issue the ticket once and then perform the refund procedure again.
[Contact] LAWSON TICKET https://faq.l-tike.com/contact/0026/0136/
* Although we accept inquiries by e-mail, it is very crowded with inquiries and it may take a few days to 2 weeks to reply. Thank you kindly look forward for your understanding.
