[EC Sales]

■ mu-mo SHOP

Monday, September 14, 2026, 18:00 (scheduled)

URL: mu-mo

*The sales website URL will become valid from the start of sales.

*Please note that SOL product will be sold out once the planned number of units is reached.

 

[EC Purchase Bonus]

For every purchase of 6,000 yen (tax included) or more of these goods, you will receive one random photo card (6 types in total) as an online purchase bonus!


 

example)
For purchases of 6,000 yen (tax included) in one transaction: 1 free gift.
For purchases of 12,000 yen (tax included) in one transaction: 2 tickets will be given as a gift.
For a single transaction of 36,000 yen (tax included): 6 tickets will be given as a gift.

*The design will be given out at random. Please note that you cannot choose the design.
*The special offer is available on a first-come, first-served basis and will end once supplies run out.
*Only the purchase amount per transaction will be counted. Purchase amounts from multiple transactions cannot be combined.
*The design differs from the bonus item offered with purchases at the venue.
*Please note that Red Velvet OFFICIAL FANLIGHT ver.2/FANLIGHT EMBLEM, which is sold separately, is not included in this online purchase bonus.

[About FaN ID]
This offer is only valid for customers who log in with their "FaN ID" before making a purchase.
Please note that if you have a "FaN ID" but have not registered mu-mo SHOP membership information, or if you make a purchase without logging in with your "FaN ID," you will not receive the benefits.

*The 6,000 yen (tax included) does not include shipping, gift service fees, or other handling charges.
*If a bonus is offered, the bonus details will be displayed on the screen showing your order number after your order is confirmed, and also in the order confirmation email. If there is no mention of the bonus, it means the bonus is no longer available.
*Please note that shopping cart information is not retained for extended periods, so the order in which rewards are awarded may vary.

 

[Estimated delivery date and time]

Scheduled to be delivered sequentially from early October onwards.

 

*Please note that if you purchase through our online store, your order will not arrive in time for the Fukuoka, Hyogo, Osaka, or Miyagi performances.

*Please note that there may be slight delays due to traffic conditions, weather, delivery location (e.g., remote areas or islands).

*Please note that we cannot offer cancellations or refunds even if you are unable to make it to the performance on the scheduled date.

*Please check the sales page after the product becomes available for delivery information.

 

[Notes]

* Changes or cancellations cannot be made after your order has been completed.

*Cash on delivery and deferred payment are not available.

*We plan to ship products sequentially starting in early October 2026, but there may be differences in delivery dates. Thank you for your understanding.

*If you purchase multiple items with different delivery dates, all items will be shipped together after the item with the latest arrival date becomes available.

*We will notify you via email once your order is ready for shipment.

*We are unable to answer inquiries regarding delivery schedules or other related matters.

*Please note that we cannot refund the product price if you are unable to receive the product due to your own circumstances.

*Please be sure to check the items, sizes, and quantities you purchased immediately upon arrival.

*Please note that we will not be able to respond to any complaints, claims, or inquiries made more than one week after the delivery date, under any circumstances.

*Please note that we cannot replace any defective products if the product is damaged due to failure to follow the product handling instructions. Please be sure to read and follow the instructions carefully before use.

*The fan club cannot answer questions regarding product details, purchase methods, or shipping dates.

 

< mu-mo SHOP inquiry contact>

Please check the "FAQ/Contact Us" page within the shop.

https://shop.mu-mo.net/q/

 

[Merchandise sales hours at the venue]

Saturday, September 19, 2026

[Fukuoka] Fukuoka Civic Hall, Main Hall: Doors open 17:00 / Show starts 18:00

Merchandise pre-sale: 14:00 - after the show ends (tentative)

 

September 21, 2026 (Monday, National Holiday) [Hyogo] Kobe International Conference Hall, Kokusai Hall Doors open 17:00 / Show starts 18:00

Merchandise pre-sale: 14:00 - after the show ends (tentative)

 

September 23, 2026 (Wednesday, National Holiday) [Osaka] Fenice Sakai Main Hall Doors open 17:00 / Show starts 18:00

Merchandise pre-sale: 14:00 - after the show ends (tentative)

 

September 27, 2026 (Sun) [Miyagi] Sendai Bank Hall Izumity 21 Main Hall Doors open 17:00 / Show starts 18:00

Merchandise pre-sale: 14:00 - after the show ends (tentative)

 

*Please note that sales times may change without notice depending on the circumstances on the day.

*Opening and starting times are subject to change.

*Information regarding performances from October onwards will be announced at a later date.

 

 

[Benefits for purchasing at the venue]

For every purchase of 6,000 yen (tax included) or more of these goods at each venue, you will receive one random photo card (6 types in total) as a venue purchase bonus!



 

example)
For purchases of 6,000 yen (tax included) in one transaction: 1 free gift.
For purchases of 12,000 yen (tax included) in one transaction: 2 tickets will be given as a gift.
For a single transaction of 36,000 yen (tax included): 6 tickets will be given as a gift.

*The design will be given out at random. Please note that you cannot choose the design.
*The special offer is available on a first-come, first-served basis and will end once supplies run out.
*Only the purchase amount per transaction will be counted. Purchase amounts from multiple transactions cannot be combined.
*The design differs from the bonus item included with online purchases.

 

[Regarding on-site sales on the day of the event]

*Please note that merchandise sales during the event are expected to be extremely crowded. To alleviate congestion, we will be holding a pre-sale of merchandise before the venue opens. Even those without tickets can purchase merchandise at the venue. Those without tickets should follow the instructions of the staff on the day of the event.

*We kindly request that customers with tickets present their "AnyPASS" card.

*Depending on the situation on the day, sales may start earlier than scheduled.

*Please note that the number of items available for sale at the venue is limited.

*To allow as many customers as possible to purchase the product, we plan to implement purchase limits on the day of the event. Thank you for your understanding.

*Please refrain from lining up late at night or early in the morning, as this will cause inconvenience to nearby facilities.

*Returns and exchanges are not accepted except for defective products. Furthermore, we cannot provide support at a later date, so please be sure to check your product at the venue on the day of purchase.

* Please note that the sale of goods may end earlier than the scheduled time if all products are sold out.

 

[Regarding payment methods at the venue]

Payment methods include cash and cashless payment.

 

<Regarding the use of cashless payment>

[Credit Card]

Visa・Mastercard・JCB・AMERICAN EXPRESS・ Diner 's Club・Discover・UnionPay

 

[Electronic Money]

Transportation electronic money/iD/QUICPay

 

[QR (Code Payment)]

PayPay, d払い, au PAY, Merpay, Rakuten Pay, WeChat Pay, Alipay, UnionPay

*Please note that we may suspend cashless payment services depending on radio wave conditions and the level of congestion in the store.

 

We look forward to your visit.